📝 CASE STUDY

Net32

Net32

Net32

Simplifying commerce for a complex industry

Simplifying commerce for a complex industry

I was asked to join the team at Net32 and lead the business through it's digital transformation. Net32 had been a disruptor in the dental industry since it's founding in 1997, but as the industry was consolidating, we needed to shore up Net32's position as the first and leading marketplace for dental supplies.

Expectations from leadership were high, as this effort was critical to the success of our ultimate goal to transact the business and exit the founders. After consulting closely with the founders and C-Suite, my goal was to keep innovation at the core of the digital experience, align it with our performance and retention marketing strategy, all while making the complexity that is inherent within the dental category look effortless.

I was asked to join the team at Net32 and lead the business through it's digital transformation. Net32 had been a disruptor in the dental industry since it's founding in 1997, but as the industry was consolidating, we needed to shore up Net32's position as the first and leading marketplace for dental supplies.

Expectations from leadership were high, as this effort was critical to the success of our ultimate goal to transact the business and exit the founders. After consulting closely with the founders and C-Suite, my goal was to keep innovation at the core of the digital experience, align it with our performance and retention marketing strategy, all while making the complexity that is inherent within the dental category look effortless.

Enterprise Complexity

Enterprise Complexity

Testing was a significant opportunity for Net32. Our small E-commerce team partnered closely with our counterparts in Product and Engineering to drive a deep-dive audit of the competitive landscape, customer and site data, and ultimately ran a user-testing program to validate our ideas for optimizations. This research provided a solid proof of concept, and I led the team through the design and implementation of a robust testing program running 150+ tests with a 48% win rate.

Testing was a significant opportunity for Net32. Our small E-commerce team partnered closely with our counterparts in Product and Engineering to drive a deep-dive audit of the competitive landscape, customer and site data, and ultimately ran a user-testing program to validate our ideas for optimizations. This research provided a solid proof of concept, and I led the team through the design and implementation of a robust testing program running 150+ tests with a 48% win rate.

Best in Class Dental PDP

Best in Class Dental PDP

Product detail pages are deeply complex for dental OEMs and distributors alike, and my goal was to make them simple and while driving incremental growth through UPT and AOV. Our UX/UI solutions had to work across a wide variety of product types while communicating both a breadth and depth of product details — but most importantly they had to make complex product information easy to locate and understand.

Product detail pages are deeply complex for dental OEMs and distributors alike, and my goal was to make them simple and while driving incremental growth through UPT and AOV. Our UX/UI solutions had to work across a wide variety of product types while communicating both a breadth and depth of product details — but most importantly they had to make complex product information easy to locate and understand.

Introduction of Retail Media

Introduction of Retail Media

Net32 had a problem: despite the depth of the catalog, attitudinal research indicated we had a gap to fill in the marketplace's brand authority. In addition, Net32 lacked significant coverage in high-value specialty categories including endodontics, orthodontics, implants, and abutments.

To solve for these opportunities, I designed, implemented, and directly sold Net32's Co-Marketing Program. In the proof of concept period, we were able to drive $2M+ in incremental revenue from 25+ OEM advertisers via ad placements and new product sales from catalog expansion. The success of the of the POC provided the working capital to partner with Topsort to implement the marketplace's first self-serve auction-based retail media solution.

Net32 had a problem: despite the depth of the catalog, attitudinal research indicated we had a gap to fill in the marketplace's brand authority. In addition, Net32 lacked significant coverage in high-value specialty categories including endodontics, orthodontics, implants, and abutments.

To solve for these opportunities, I designed, implemented, and directly sold Net32's Co-Marketing Program. In the proof of concept period, we were able to drive $2M+ in incremental revenue from 25+ OEM advertisers via ad placements and new product sales from catalog expansion. The success of the of the POC provided the working capital to partner with Topsort to implement the marketplace's first self-serve auction-based retail media solution.

Role

Role

Role

Vice President, Digital

Vice President, Digital

Vice President, Digital

2023

2023

2023

2025

2025

2025

Head of Digital

Head of Digital

Head of Digital

2022

2022

2022

2023

2023

2023

Owned P&L for entire digital operation, including e-commerce strategy, digital marketing, retail media, analytics, CRO, and customer experience. Built and scaled a high-performing remote team of 40 direct and indirect reports. Key member of management team through the successful PE exit in 2024.

  • Exceeded 25%+ annual growth on average by realigning brand strategy, enhancing customer acquisition, and driving market share through rigorous experimentation, catalog expansion, and customer insights.

  • Delivered $2M+ in incremental revenue by designing, piloting, and launching company’s first ever retail media program and scaling it to 25+ advertisers.

  • Delivered triple-digit EBITDA growth through strategic redesign of processes and optimization of media spend and technology stack, enabling real-time performance insights and agile decision-making.

  • Captured 34x gross MER on average by developing a comprehensive digital strategy, building an efficient performance marketing machine, and refocusing the brand on a relevant, motivating USP.

  • Established Net32’s first dedicated Analytics function, implementing a team of 4 analytics specialists and data engineers to build and deliver best-in-class data architecture to the organization to drive insights that informed improvements in CLV, RFMT, and engagement.

Credits

Credits

Credits

Vice President, Digital

Vice President, Digital

Vice President, Digital

Rebecca Rae Barton

Rebecca Rae Barton

Rebecca Rae Barton

Director, E-Commerce

Austin Tudor

Director, Performance Marketing

Barrett Cox

Director, CRM

Jessica Claire Potts

Digital Operations Manager

Emilijana Dede

Digital Designer

Bill Rodella

Sr. UX Designer

Matt Bailey

Product Owner

Alex Hamiltion

Toolkit

Toolkit

Toolkit

Klaviyo

GA

Figma

Yotpo

Looker

Sigma

Algolia